The cancellation window for each booking is shown at checkout and on the booking detail screen. Cancel within that window to be eligible for a refund. No-shows and cancellations after the window may be non-refundable.
Refunds are generally returned as Fit Credits to your FitFare balance, usually within minutes. Where a money refund is due, it is returned to the original payment method and your bank or gateway timeline applies (commonly 5–7 working days).
Credits held in escrow for a cancelled booking are released back to your balance and keep their original expiry. Expired credit lots cannot be reinstated. Credit transfers between users are final once completed.
If a Partner cancels, is closed, or denies entry to a valid confirmed booking, we refund the full amount or credits for that booking. Report it to collaborations@fitfare.in with your booking id and date.
If money is debited but the booking is not confirmed, the amount is auto-reversed by the payment gateway or credited by us after verification. Contact support if it does not resolve within 7 working days.
Cancelling confirmed sessions without adequate notice may reduce payout eligibility and affect partner standing on the platform.
Settlements may be adjusted for refunds, chargebacks, unverified check-ins, fraud, or policy breaches, before or after a payout cycle.
After offboarding, pending lawful payouts are reconciled. Request data deletion at collaborations@fitfare.in.
Email collaborations@fitfare.in with your booking id and date, or call +91 7666400518. We review within a reasonable business period.
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