FitFare Terms of Service

Effective date: 18 August 2026 · Last updated: 18 August 2026 · Governing law: India

These Terms govern all FitFare products:

Part A FitFare user app
Part B FitFare Partner app
Part C fitfare.in website

By creating an account or using any FitFare product you agree to these Terms and to our Privacy Policy. If you do not agree, do not use FitFare.

1. Common terms

1.1 What FitFare is

FitFare is a marketplace that connects users with independent gyms, studios, and fitness centres (“Partners”). FitFare facilitates discovery, booking, check-in, and payment. FitFare does not own or operate the facilities and is not the provider of the fitness services delivered at a Partner centre.

1.2 Eligibility & accounts

You must be 18 or older (or the age of majority in your jurisdiction) and legally able to enter a contract.
Provide accurate information and keep it current. You are responsible for activity under your account and for keeping your device and OTP access secure.
One person or business per account, unless we agree otherwise in writing. Accounts are not transferable.

1.3 Acceptable use

You must not: submit false information or impersonate anyone; abuse OTP, referral, or credit systems; scrape, reverse-engineer, or interfere with the platform; upload unlawful, infringing, or harmful content; harass staff, Partners, or other users; or circumvent FitFare to avoid fees.

1.4 Content you submit

You keep ownership of content you upload (reviews, photos, listings). You grant FitFare a non-exclusive, worldwide, royalty-free licence to host, display, and distribute that content for the purpose of operating and promoting the service. Content must be your own or properly licensed. We may remove content that breaches these Terms or the law.

1.5 Notifications & communications

We send transactional messages — booking confirmations, credit events, verification and account alerts — by push notification, SMS, or email. These are part of the service. You may disable push notifications in device settings, but essential service messages may still be sent.

1.6 Suspension & termination

We may suspend or terminate access immediately for fraud, security risk, non-payment, legal reasons, or breach of these Terms. You may stop using FitFare at any time and delete your account as described in the Privacy Policy.

1.7 Changes

We may update these Terms. Material changes take effect when posted with an updated date and, where appropriate, in-app notice. Continued use means acceptance.

2. Part A — Terms for users (FitFare user app)

2.1 Bookings

A booking is confirmed only after payment or credit deduction succeeds and the app shows a confirmed status.
Prices, slot availability, amenities, and access rules are set by the Partner. FitFare shows them in good faith but does not guarantee their accuracy.
You must check in using the QR flow or as instructed by the Partner. Failing to check in may be treated as a no-show.
You must follow the Partner’s rules, safety instructions, dress code, and timings while at the centre.

2.2 Fit Credits

Fit Credits are a prepaid balance usable only inside FitFare to book physical visits at Partner gyms and studios (day-passes, sessions, and similar on-site services). They are not legal tender, not a deposit, and not redeemable for cash except where the law requires. They do not unlock digital content, games, media, or app features unrelated to a Partner visit.
Credits are issued in lots that may carry an expiry date, shown in the app. Expired credits are forfeited.
When you book, the required credits are held in escrow and released to the Partner on successful check-in, or returned to you if the booking is cancelled or fails per policy.
Transfers: you may send credits to another FitFare user by phone number or email. Transfers are final once completed — verify the recipient before sending. Transferred credits keep their original expiry rules unless stated otherwise.
Credits obtained through error, promotion abuse, chargeback, or fraud may be reversed or cancelled.

2.3 Payments

Payments for Partner bookings and Fit Credit top-ups are processed by Razorpay. These charges are for physical fitness services at Partner venues (or prepaid credit redeemable only for those services), not for digital goods sold inside the app. Applicable taxes and gateway rules apply. FitFare does not store your card, UPI, or net-banking credentials.

2.4 Cancellations & refunds

Cancellation windows and refund eligibility are shown at checkout and in the Cancellation & Refunds policy.
Refunds are generally returned as Fit Credits; where a money refund is due, it is returned to the original payment method and gateway timelines apply.
No-shows and late cancellations may be non-refundable.
If a Partner cancels or cannot honour a confirmed booking, we will refund the credits or amount for that booking.

2.5 Reviews

Reviews must reflect genuine experience. No abusive, defamatory, discriminatory, or paid/fake reviews. Reviews appear publicly with your display name and may be removed if they breach these Terms.

2.6 Health & safety

Important: Physical exercise carries risk. Consult a qualified doctor before starting any programme. FitFare does not provide medical advice, supervision, or training. Any wellness, nutrition, or assistant content in the app is general information only and is not a diagnosis or treatment plan. You participate at your own risk, and the Partner is responsible for on-site safety, equipment, and supervision.

3. Part B — Terms for Partners (FitFare Partner app)

These apply to gyms, studios, and fitness businesses. Where you have signed a separate commercial Partner Agreement, that agreement prevails on commercial matters; these Terms govern app use.

3.1 Onboarding & KYC

You must submit accurate identity, PAN, business registration, and bank details. FitFare and its payment partners may verify documents and bank accounts, including micro-deposit (“penny drop”) checks. False, expired, or incomplete information may result in rejection, withheld payouts, or suspension.

3.2 Listings & capacity

You must keep schedules, capacity, pricing, amenities, photos, and access rules accurate and current, and you must hold all licences, insurance, and permits required to operate.

3.3 Honouring bookings

You must honour every confirmed FitFare booking and complete QR/attendance verification. Repeated denial of entry, unverified check-ins, or last-minute cancellations may reduce payout eligibility and affect your standing on the platform.

3.4 Payments, commission & payouts

User payments are collected by FitFare through its payment partners.
Earnings are settled to your verified bank account on the schedule disclosed in-app, less FitFare’s platform commission, taxes, and adjustments.
Settlements may be adjusted for refunds, chargebacks, unverified check-ins, fraud, or policy breaches, before or after a payout cycle.
You are responsible for your own tax compliance, including GST where applicable.

3.5 Handling user data

You receive only the booking details needed to serve a visit. You must use them solely to deliver that service, keep them secure, and must not market to, resell, export, or otherwise reuse FitFare user data without the user’s independent consent. This obligation survives termination.

3.6 Prohibited conduct

No fraudulent listings or check-ins, no fee circumvention or off-platform diversion of FitFare users, no unsafe facilities, no misuse of customer data, and no illegal activity. FitFare may suspend access immediately for risk or policy breach.

3.7 Responsibility for the facility

You are solely responsible for your premises, equipment, staff, trainers, hygiene, safety, and for any injury, loss, or dispute arising at your facility, and you will indemnify FitFare against claims arising from your operations or your breach of these Terms.

3.8 Offboarding

Either party may end the relationship per the notice terms of the signed Partner Agreement, or by written notice if none applies. Outstanding lawful payouts remain payable after reconciliation. Data deletion follows the Privacy Policy.

4. Part C — Website terms (fitfare.in)

Website content is provided for information only and may change without notice. FitFare branding, text, design, and graphics are our intellectual property and may not be copied or reused without permission. Information you submit through contact, partner enquiry, or careers forms is handled per the Privacy Policy.

5. Liability, disputes & governing law

5.1 Service “as is”

FitFare is provided on an “as is” and “as available” basis. We do not warrant uninterrupted or error-free operation, or any particular fitness result.

5.2 Limitation of liability

To the maximum extent permitted by law, FitFare is not liable for indirect, incidental, special, or consequential losses, or for loss of profits or data. Our total aggregate liability for any claim is limited to the amount you paid to FitFare for the transaction giving rise to the claim in the three months preceding it. Nothing limits liability that cannot be excluded by law.

5.3 Third parties

FitFare is not responsible for the acts or omissions of Partners, payment gateways, or other third-party services, beyond our own obligations in these Terms.

5.4 Disputes

Contact collaborations@fitfare.in with your booking id and date, and we will review within a reasonable business period. We encourage good-faith resolution before formal proceedings.

5.5 Governing law

These Terms are governed by the laws of India, and courts in India have exclusive jurisdiction, subject to mandatory consumer protections available to you.

5.6 Contact

collaborations@fitfare.in · +91 7666400518